Frequently Asked Questions

Find answers to any questions you may have in mind about our products and tools.

What is DK ESR?

ESR Live is a premium streaming platform that gives fans unlimited access to live esports and gaming tournaments, alongside exclusive content from leading creators, including documentaries, highlights, reality formats and talk shows. While these games usually include purchases or ads, with DK ESR they can be enjoyed with one simple subscription and no limits.

How do I access the platform?

If you have an active subscription, you can login via this portal and start watching. If you don’t have a subscription, you will first be asked to pay, before accessing the platform.

Am I eligible to access to DK ESR?

You must be over 16 or have received permission from a parent or legal guardian who pays for the subscription.

Is DK ESR compatible with my device?

DK ESR is compatible with all devices! It is designed for the best experience on mobile, so any smartphone with an internet connection can start playing.

What is covered in my subscription?

Included in your subscription is unlimited access to live esports and gaming tournaments alongside exclusive content from leading creators, including documentaries, highlights, reality formats and talk shows. There are no purchases or ads to interrupt your progress, and you can watch on as many devices as you like, all at the same time.

Was I informed about the payments?

We immediately inform you via SMS once you start your subscription. We continue to notify you of the on-going cost via SMS every month whilst you are a subscriber. This receipt also contains information on how to stop the subscription and contact us if needed. The payments will also appear on your monthly bill from your phone provider.

How can I cancel my subscription?

You can start or stop anytime — you have received a receipt via SMS with instructions for leaving the service and contacting us. To cancel your subscription, you can either SMS "ESR STOP" to 1936 or go to the https://dk.esrlive.com/index.cfm?GO=UNSUBSCRIBE_FORM&m= page on the website to cancel your subscription.

How can I contact customer care?

If you still have questions and would like to contact us regarding your subscription, you can use the Contact Us form, send an email to: dk@cfm.mobi or call us on: +45 89 87 28 80